This Refund Policy explains how cancellations, deposits, and refunds are handled by AHA Construction Inc ("we," "us," or "our") for construction, home building, remodeling, and repair services in Bakersfield, California. Because construction work involves custom labor, ordered materials, and scheduled crews, refunds are handled differently than for off-the-shelf products. This policy works alongside the terms of your signed Project Agreement.
1. Estimates & Consultations
Initial estimates and consultations are provided at no obligation unless otherwise stated in writing. No payment is required to receive an estimate.
2. Deposits
A deposit may be required to secure your project on our schedule and to order materials, within the limits set by California law and the California Contractors State License Board. Deposits are applied toward the total project cost.
3. Your Right to Cancel
Under California law, you may have the right to cancel a home improvement contract within three (3) business days of signing (the "right of rescission"). If you cancel within this period, you are entitled to a full refund of any deposit paid, provided no custom materials have been ordered or work performed. Cancellation requests must be made in writing.
4. Cancellations After Work or Ordering Begins
If you cancel after the rescission period or after work or material orders have started, refunds will be calculated as follows:
- Work completed: charged at the agreed rates for labor and materials already provided.
- Materials ordered or purchased: non-refundable if they are custom, special-order, or non-returnable; otherwise refunded net of any restocking or return fees.
- Remaining balance: any portion of your deposit not yet used for labor or materials will be refunded.
5. Change Orders
Amounts paid for approved change orders follow the same principles: completed work and ordered materials are non-refundable, while unused amounts may be refunded.
6. Workmanship & Re-Work
If work does not meet the standards described in your Project Agreement or applicable building codes, we will correct the issue under our workmanship warranty at no additional cost. Our preferred remedy is to repair or complete the work rather than issue a cash refund.
7. Non-Refundable Items
- Custom, special-order, or fabricated materials.
- Permit fees, inspection fees, and other third-party costs already paid.
- Labor and services already performed.
8. How Refunds Are Issued
Approved refunds are issued using the original payment method where possible, typically within fourteen (14) business days of approval. Refund timing may depend on supplier return processing and your financial institution.
9. Disputes
If you are not satisfied, please contact us first so we can work toward a fair resolution. We are committed to resolving concerns promptly and in good faith. Disputes that cannot be resolved are governed by the laws of the State of California.
10. Contact Us
To request a cancellation or refund, or to ask a question about this policy, contact:
AHA Construction Inc
Bakersfield, CA
Phone: (747) 499-7785
Email: support@ahahomebuilders.com